Troubleshooting Overview
Start here when something looks wrong in simulator or live mode.
Triage order
- Confirm runtime mode: SIMULATOR_MODE true/false.
- Confirm you are in the correct workspace.
- Check /app/notifications and /app/activity for recent failures.
- Check /app/settings/publisher for connector policy and webhook health.
- Re-run the smallest worker job that reproduces the issue (not always worker.tick).
Most common symptoms
- Login loops or missing workspace after Google auth
- Worker returns 401 Unauthorized
- Inbox stays empty after poll
- Approvals empty after generate
- Live send/publish fails closed
- Webhook test fails / 401 token mismatch
- Voucher invalid or order stuck pending
Where to look
- Auth/workspace issues -> Auth & Workspace page
- Job failures -> Workers & Jobs page
- Live delivery issues -> Connectors & Live Mode page
- Draft pipeline issues -> Approvals & Empty Inbox page
- Checkout issues -> Billing & Vouchers page
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